为什么我们的专家值得信赖

将孩子或一些私事托付给一个素未谋面的人，总是会让人感到有些不安。因此，在您发送第一条消息之前，我们会尽可能多地向您介绍每位专家的情况。

他们帮助过的人们就是最好的证明

这些评价均来自曾与该专家合作过的人士。其价值在于细节：“六个月内就让女儿的数学成绩提升了一个等级”，这比“一位好老师”能传达的信息要多得多。

如果某条评论看起来好得令人难以置信，你可以向其作者询问。每条评论下方都有一个“询问评价者”按钮：提问会通过电子邮件发送给作者，而作者的回答会显示在评论下方供所有人查看。如果作者只留了电话号码且无法通过邮件联系，则由客服代为处理该问题。

这个人做什么是显而易见的

个人简介中列出了服务项目、专业领域和咨询形式。您可以提前了解对方是接诊儿童还是仅服务成人，是提供考前辅导还是进行咨询——这样您就不用花一个晚上给那些根本不适合您的咨询师发消息了。

你可以在开始之前问，而不是开始之后再问

完全可以提前给专家写信，询问你想了解的一切——包括他们的日程安排、价格以及具体的工作方式。这样一来，首次会面时你就能从容地做出决定，而不是像闯入未知领域那样盲目行事。

如果个人资料中未显示任何联系人，请点击“选择这位专家”，选择一款即时通讯软件——客服会为您牵线搭桥。

在这里，声誉是买不到的

在大多数名录中，排在最前面的人通常是付费获得该位置的。而这里的排序方式不同：排名越高，意味着收到感谢的人数越多。在这里无法通过付费获得名录中的位置。

On other aggregators the specialist pays for a client's contact details, and only that client can write about them afterwards. Nor can anyone lift themselves by pushing others down: there are simply no bad reviews here, so there is nothing to sink a neighbour with.

So the rating here is made of thanks and nothing else: no bought places, no editorial scores, no negative reviews. The one thanked more often stands higher — and where the count is equal, the one thanked more recently comes first.

Here a review can be left by anyone the specialist helped — and it is written by a person, not bought as a line on a price list.

And reviews cannot be faked into existence

First, to be clear: asking your own students and clients to write about you is normal and right — they are exactly the people whose word matters here. This is about something else: about collecting praise from people who were never there.

Such an attempt shows here, and this is why. One person can leave a specialist only one review: write a second and it replaces the first. So ten reviews mean ten different people said thank you — not that one person wrote ten times.

Under every review it says who wrote it: since when they have been on the site and how many reviews about specialists they have left. It is not a score and not a suspicion — just facts you can judge for yourself. Someone who has been thanking different specialists for two years and an account opened today look different, and the difference needs no label.

And a review from a client who found the specialist right here — pressed «Choose this specialist», left their contact and only then wrote — carries the mark «through a request on the site». The site adds it from its own records; it cannot be drawn by hand.

We will not promise that faking a review is impossible in principle — nowhere is that true. We promise something else: here it is visible and pointless. Real experience is recognised by its detail — the months, the subjects, the changes nobody could invent — while invented praise makes do with general words. And general words are the easiest thing of all to spot.

如果出了问题

请联系客服——无论是关于选择专家、遇到棘手情况，还是单纯对网站有疑问。由真人而非机器人为您答复，我们非常重视让这里始终保持一个让客户和专家都能感到安心的环境。